Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us when creating an account, purchasing products, or contacting us. This includes your name, email address, company name, ERP platform details, and payment information (processed securely by Stripe — we never store card details). We also collect usage data such as pages visited, products viewed, and ticket interactions to improve our service.
2. How We Use Your Information
We use your information to: process purchases and create support tickets; assign certified consultants to your tickets; send order confirmations, ticket updates, and SLA notifications; improve our marketplace and support services; send relevant product recommendations (you may unsubscribe at any time); and comply with legal obligations.
3. Information Sharing
We do not sell your personal data. We share your information only with: consultants assigned to your tickets (name, company, ERP platform, and ticket details only); Stripe for payment processing; SendGrid for transactional emails; Supabase for secure data storage. All third-party providers are contractually bound to protect your data.
4. Data Security
We use industry-standard security measures including SSL/TLS encryption, bcrypt password hashing, HTTP-only JWT cookies, and row-level security in our database. Stripe handles all payment data under PCI-DSS compliance. Despite these measures, no system is completely secure — please use a strong, unique password for your account.
5. Data Retention
We retain your account data for as long as your account is active. Ticket history is retained for 3 years for audit and quality purposes. You may request deletion of your personal data at any time by emailing start@walnutbizz.com — we will comply within 30 days, subject to any legal retention requirements.
6. Your Rights
You have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data; export your data in a portable format; object to certain processing; withdraw consent where processing is based on consent. To exercise any of these rights, contact us at start@walnutbizz.com.
7. Cookies
We use essential cookies for authentication (login sessions) and functional cookies to remember your preferences. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect portal functionality.
8. Contact Us
For any privacy questions or requests, contact us at: start@walnutbizz.com | Walnut BizzApp, Dubai, UAE